A: We strive to make the claim process as swift as possible, and while there can be some delays due to factors like airline response times, high claim volumes, and interactions with aviation authorities, we are committed to ensuring you receive your rightful compensation. Rest assured, we are doing everything in our power to expedite the process and keep things moving smoothly. We appreciate your patience and understanding as we work diligently on your behalf. Your satisfaction is our priority, and we are here to support you every step of the way.

A: We understand the importance of transparency and timeliness to our customers, and we will keep you informed about your claim’s progress with regular email updates. If your claim’s status hasn’t changed for a while, there’s no need to worry. Some stages may take longer than others, but rest assured, we are actively managing and following up on your claim. Your peace of mind is our priority, and we are dedicated to providing you with the best possible service.

A: You can submit a claim anytime through our website. Simply enter your flight and passenger information and follow along with the claim submission steps. It’s quick and easy! Once your claim is submitted our dedicated team will work to obtain your compensation. 

A: If you’re running into issues accessing your account, please try resetting your password using this link. You will receive emailed instructions to reset your password. If you’re still running into trouble please feel free to contact our support team using the form below.